Please read these terms carefully, and print and keep a copy of them for your reference.

About Us


This website is owned and operated by:

Dogmatic (UK) Ltd

Estover Lodge


Long Lane




01952 245330


Company registered office address: 

Estover Lodge


Long Lane




Company registration number: 05865066

Registered in UK


VAT number: 825 7521 23





Please note that, as from the 1st September 2020, we will no longer be accepting cheques or Postal Orders as a payment method.

We accept card payments or payment via PayPal and BACS transfer.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.


This email is confirmation that we have received your order. It is not an acceptance of your order – this will be deemed to take place when we dispatch your order.


In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.





How to place order


In order to place an order,  you need to first choose which range you’d like (Padded Cushioned WebbingPayPal Guest (PCW) or Leather) on the left hand side of the homepage. If you click on which material you would like (PCW or Leather) and then you can scroll down the page and choose the appropriate colour and size. Click add to basket and you’ll then be directed to the payment/order section. We can take payment via card (you do not have to have a PayPal account to pay by card)  via PayPal.


If you have any other queries, please do not hesitate to contact us or telephone us on 01952 245330.


  1. Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.


  1. Items that you have selected can be reviewed at any time via the ‘View Basket’ link.


  1. When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.


  1. If you make a mistake during ordering please contact us as soon as possible.


If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please call or email us.






Standard Delivery

All our items are dispatched Monday through to Friday by Royal Mail Tracked mail. Royal Mail will send an email the evening before the delivery date.
Please allow 3-5 working days for delivery. Shipping and handling is charged at £5.99.


If your order has not arrived after 5 working days, please contact us via email and we will track the parcel for you.


International Orders

Due to the large amount of parcels going missing via Airmail, we are now sending all Overseas parcels via International Signed For which is fully track-able and ensures safe delivery. The cost for this is £13.99. All our items are dispatched Monday through to Friday. Wherever possible we dispatch orders within 48 hours of receipt.


If the goods are lost or damaged in transit, please let us know promptly.





Cancellation and returns


You have the right to cancel any contract made with us. If you have ordered goods from us, the cancellation period ends at the end of 14 days after the day on which the goods are delivered to you. If you have ordered multiple items in one order and they are delivered separately, the cancellation period ends at the end of 14 days after the day on which the last of the goods are delivered to you.


To cancel your order please contact us. We advise you contact us in writing including your full name, address and, if possible, your Invoice Number. You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.


If you cancel, you must return to us any goods that have already been dispatched at your own expense within 14 days of cancellation. We will reimburse all payments within 14 days of cancellation. Where the contract is for the supply of goods, and these have already been dispatched, we will reimburse all payments within 14 days of receiving them back from you.


If you fail to return the goods, we reserve the right to collect them and charge you the direct cost of collection.


Subject to the conditions below, we will refund the price of the goods and original delivery costs in full. However, we reserve the right to refund only standard delivery charges if you chose a more expensive delivery method.


Please take care of the goods and any packaging. If their value is diminished by any amount as a result of handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.


This cancellation policy does not affect your legal rights - for example, if goods are faulty or mis-described.




We reserve the right to refuse cancellation in respect of the following:


  • Goods that are made to the consumer’s specifications or are clearly personalised        
  • Unsuitable goods must be returned in new and fit for resale condition in original packaging for an exchange or refund
  • We will happily exchange standard sizes if the sizing proves incorrect for your dog.
  • Please ensure you have the correct size before use as we will not be able to accept returns that are not fit for resale.
  • Please retain packaging for returns.
  • Please do not remove labels or treat the leather until you are certain you are keeping your purchase.




Faulty goods

If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.






  Dogmatic wanted to reassure our Customers that deliveries are continuing as usual as it stands.

With many of us confined to our homes, being allowed to walk your dog is one way of keeping active and getting some fresh air. We believe that exercising your dog/s is crucial to both dogs and their owners’ wellbeing both mental and physical and we will continue with deliveries as usual as long as we are within Government advice.

As a mail-order business, we are well-positioned to serve our Customers during this time of National crisis. Please be assured that Dogmatic are doing their bit to prevent the spread by asking office staff to work at home, keeping staff 2m apart, and ensuring delivery drivers remain a safe distance from customers at all times. (Our deliveries are made via Royal Mail, no signature required.)

We’re supporting and following Government guidelines to make sure we’re doing everything in our power to assist in beating COVID-19.

We remain fully open to send your orders via mail-order.

Due to the impact Coronavirus is having on our Customers’ ability to return items, we have extended our Returns Policy to 30 days and will continue to re-examine this as the situation changes.

Please do not hesitate to contact us should we be able to assist you in managing your dogs’ walking needs whilst we all readjust to the current restrictions.

We wish you, your family and your dogs well; please keep safe.

Susan and Zoe Lewsley

Telephone 01952 245330 email: