OUR DELIVERY SERVICE EXPLAINED
We want you to know exactly what to expect when choosing your delivery service. We offer two Royal Mail delivery options, allowing you to choose between our free standard delivery and a faster express service.
FREE Standard Delivery
Your order will be despatched using Royal Mail. Royal Mail aims to deliver this within 2-3 days after despatch.
Express Delivery – Royal Mail Tracked 24 (£6.99)
If you would prefer your order sooner, you can upgrade to our express delivery service for just £6.99. Your order will be despatched using Royal Mail Tracked 24. Royal Mail aims to deliver your parcel on the next working day after despatch
Your delivery includes:
This is our faster delivery service option for customers who prefer their order to arrive sooner.
A little note about delivery times
Royal Mail’s delivery times are targets rather than guarantees. Although the majority of parcels are delivered within the stated aims, occasional delays can occur due to circumstances within the postal network or local delivery area. Please remember delivery times begin once your order has been despatched, not when your order is placed.
Our Order Processing & Despatch Times
We process our orders Monday-Friday, with a daily order cut-off of 4.00 pm.
Exchanges & Refunds
Please use our return form using the buttons below. Account holders can manage their returns via your account. Purchases via Guest checkout, please use the guest return form. Once you have completed the Return form, please return your order enclosing either a copy of your Invoice or a letter containing your full contact details and Invoice number requesting either an exchange or refund.
Unsuitable goods must be returned in new and fit for resale condition in original packaging with return postage within 14 days for an exchange or refund.
We will happily exchange standard sizes if the sizing proves incorrect for your dog. If you have any queries, please contact us and we will be happy to help. Please ensure you have the correct size before use as we will not be able to accept returns that are not fit for resale.
We are happy to exchange or refund items found unsuitable, providing the item is unused, in pristine condition for resale, in original undamaged packaging with labels/tags attached.
The cost of return postage to us is the responsibility of the Customer. Please note we cannot be held responsible for items sent back which become lost in the postal system so it is advisable to return items by recorded/registered post.
